Support

RISE by Amity AI  ยท  We're here to help

Common Questions

How do I restore my purchases?

Go to Profile → Restore Purchases. Your subscription will be relinked to your Apple ID automatically.

How do I cancel my subscription?

Subscriptions are managed by Apple. Go to Settings → Apple ID → Subscriptions → RISE to manage or cancel.

I can't hear audio during a session

Make sure your volume is turned up. RISE plays audio even when your phone is on silent, but physical volume buttons must be above zero.

The app isn't loading my sessions

Try closing and reopening the app. If the issue persists, check your internet connection โ€” sessions stream from our servers.

How do I delete my account?

Go to Profile → Delete Account inside the app. This will permanently remove your data. Alternatively, email [email protected] with the subject "Delete my account" and we'll remove your data within 30 days.

My streak reset incorrectly

Streaks reset at midnight in your local timezone. If you believe your streak reset in error, email us with your account details and we'll look into it.


Contact Us

Email: [email protected]

We aim to respond within 1โ€“2 business days.